Courtesy is the hallmark of the Passenger Services department.
From the point of contact at the check in counter to the disembarkation point or vice versa; the passenger with his or her luggage is given all the required attention by our well-trained and often re-trained staff.
With the automated Departure Control System (DCS)at the Murtala Mohammed International Airport, Lagos, and some others where we operate documentation processes such as ticket and passport control, tagging and boarding pass issuance, the installation of the Integrated Multi-User System Environment, has further boosted service excellence in passenger handling.
To further enhance efficiency, staff are dedicated to airlines. The objective is to get such staff attuned to the airline’s standards and requirements.
Our passenger service operatives are all trained in IATA requirements on general security, handling of dangerous goods, cargo, and customer service operations, such as:
• Meet and Assist unit (dedicated to providing support to passenger with reduced mobility)
• Baggage unit (dedicated to handling bags/luggage)
• Checking/Boarding unit (dedicated to flight editing, creation, and boarding)
Effective baggage handling and reconciliation systems are in place to monitor and track baggage movement in the event of misplacement or loss. It is the responsibility of the passenger services department to ensure that passengers get their baggage on time.
QUESTIONS AND ANSWERS
Frequently asked questions
When was NAHCO Aviance listed on the Nigerian Stock Exchange?
27th November 2006
What are NAHCO Aviance’s ticker-tape symbol and ISIN?
NAHCO’s ticker-tape symbol at The Nigerian Stock Exchange is “NAHCO”. The International Security Identification Number (ISIN) is NGNAHCO00008
Who are NAHCO Aviance external auditors?
Ernest Young (Chartered Accountants)
10th & 13th Floor,
57, Marina Lagos
Who is NAHCO Aviance's registrar?
CardinalStone Registrars Ltd
355, Herbert Macaulay Way, Yaba
P. O. Box 9117 Lagos, Nigeria
More questions about NAHCO Aviance?
Nigerian Aviation Handling Company Plc
NAHCO Aviance House
Murtala Muhammed Airport
P. M. B. 013,
Tel: +234 8097993266 – 70