The consistent support and trust in the professionalism of the staff of the Nigerian Aviation Handling Company (NAHCO) Plc by its clients is one of the major reasons the company has grown over the years despite the myriads of challenges in the aviation sector, Dr. Seinde Fadeni, the Chairman of the company has said.
This is as the ground handling company has promised to improve its services to the numerous clients across the country.
Speaking at a dinner organised for its clients and partners, which cuts across clearing agents, airlines, Nigeria police, Nigeria Immigration Service, Nigeria Customs Service and Federal Airports Authority of Nigeria among others, Fadeni agreed that there are numerous challenges limiting the growth of handling business in Nigeria, but assured that as a leading handling company in the country, NAHCO would continue to deliver quality and excellent services to its clients.
Fadeni who listened keenly to all the complaints of its clients, expressed that some of the challenges being faced by the airlines and clearing agents were beyond the handling company, but assured that NAHCO would collaborate with FAAN and other major stakeholders to address the bottlenecks in the sub-sector.
He also observed that some of the handing equipment of NAHCO were ageing, but the current board of directors and the management had approved sums for the upgrade of the equipment.
According to him, the sum of N4 billion had been approved for the equipment, which he said would be delivered to the company very soon.
He said: “We are trying as much as possible to aggressively improve on the equipment, which we have at the moment. Some of our equipment are as old as 20 years and above. We are working hard to ensure that we serve our clients better.
“However, we know that we can’t have it all 100 per cent, but we are consistently working to ensure we satisfy our customers. Today is the night of our customers. We know they are kings and we have to treat them as such.”
In his speech, Mr. Idranil Gupta, the Group Managing Director, NAHCO told the gathering that the handling company had performed the ground breaking of its export processing centre at the Murtala Muhammed Airport (MMA), Lagos.
Gupta said construction work would soon start on the structure, which is being conceptualised as a two storey building, adding that all the facilities at the centre would be automated for seamless transaction.
He also assured the clients that their concerns on the monument gate, which had been under lock and keys for a few years due to the insecurity situation of the country would be addressed by the management.
He said: “On the monument gate, we understand your challenge as clearing agents, but we must also listen to the concerns of FAAN, too. I am sure FAAN doesn’t want to make life difficult for its clients. They know why they locked up the gate, but I can assure you that we will discuss with them soon.”
Earlier, some of the clients commended NAHCO for taking them as their top priority and assured the company that they would continue to work with the handling organisation.
Mr. Segun Musa, a client of NAHCO, lauded the company for fostering the relationship with its customers and assured that it would continue to “to be partner in progress.”
Musa also appealed to the management to improve on its equipment, especially those at its export warehouse.
Also, Murphy Thomas, Managing Director, Everspeed Nigeria Limited, lauded NAHCO for addressing the complaints of clients regularly.
Mr. Kingsley Nwokoma, the Managing Director of Cargolux, observed that the ease-of-doing business scheme of the Federal Government was still being confronted with some challenges in the sub-sector.
He decried that the layers of security agencies at the export warehouse was giving the clearing agents some challenges and wanted the management to address the challenge through a meeting with the various security agencies at the export zone, reiterating that security checks should be one-stop search.