Courtesy is the hallmark of the Passenger Services Department. From the point of contact at the check-in counter to the disembarkation point or vice versa; the passenger with his or her baggage is given all the required attention by our staff.
With the automated Departure Control System (DCS) at the Murtala Muhammed International Airport, Lagos, it takes just an average of three minutes to get through the documentation process – ticket, passport control, tagging and issuance of boarding passes. The installation of the Integrated Multi-User System Environment (iMUSE) at the Airport has further boosted service excellence in passenger handling.
To further enhance efficiency, staffs are dedicated to working on a permanent basis with each of the airlines that NAHCO Aviance handles. The objective is to get the staff attuned to the airlines standards and requirements. Passenger Service operatives are well trained in IATA requirements on general security, handling of Dangerous Goods, cargo and customer services operation.
Effective baggage handling and reconciliation systems are in place to monitor and track baggage movement in the event of misplacement or loss. It is the responsibility of the Passenger Services Department to ensure that passengers get their baggage on time.
Passenger Facilitation has been added to the range of services rendered at the Passenger Services Department. This will afford travellers the opportunity of enjoying the same hospitality services they have been enjoying from the company.
Passenger profiling/security covers access control, passenger interviewing/screening, travel document verification, hold and hand baggage screening and baggage reconciliation.